Frequently Asked Questions
Shipping
Our processing time is 2-7 business days, after processing of your order is completed your item will be shipped by USPS Priority Mail (2-5 business days), you also have an option to choose Expedited shipping method (1-3 business days) during checkout. Shipping charges are not refundable.
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout.
We use all major carriers. You’ll be asked to select a delivery method during checkout.
Orders
We always aim for make sure our customers happy with their products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.
To make any changes to your order please contact us directly through email or phone.
When an order has been shipped, we'll send you an email with a tracking number.
Terminology
The vehicle identification number (VIN) refers to a unique code that is given to each automobile. The VIN acts as the vehicle's fingerprint, as no two vehicles have the same number. A VIN is composed of 17 characters (digits and capital letters) that act as a unique identifier for the vehicle. In our case, the VIN will be used to identify the correct module for a particular vehicle. VIN number is engraved at the bottom corner of the driver's side windshield or inside the drivers door. It can also be found on the title, registration or insurance card of the vehicle.
Plug & Play refers to all control modules that don’t require additional programming. All of our Nissan, Infiniti, Lexus, Toyota and some of Ford, Lincoln units are sold as Plug & Play. In some cases additional programming or locksmith services will be needed.
Programmed & Updated Engine Control Module is VIN Programmed and flashed with the latest manufacturer updates. These updates can help improve the performance and fuel economy of the vehicle.
Returns and Warranty
Item can be returned within 30 days of the sale. Returned programmed items are subject to an additional $99 non-refundable programming fee and, if order includes keys, the return is subject to an additional $69 non-refundable key fee. All returns for money back must be received by us within 30 days from the date of original purchase. Returns received after 30 days from the date of original purchase include an option for an exchange or in-store credit.
We do not require any core charges or core returns. Many other control module suppliers charge customers a fee to return their old unit. Keep this in mind when comparing prices with other sellers.
Any question?
If we still haven't answered your question, you can contact us below and we will get back to you as soon as possible.